Omnichannel Smart Customer Service and Technical Support
ConnectNow utilizes intelligent chatbots and AI-powered assistant agents to provide efficient, personalized online support for product explanations, troubleshooting, and order progress inquiries, ensuring accurate and timely responses.
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Global Smart Call Centers, Building Seamless Supply Chains
With smart call centers covering 80+ countries, ConnectNow supports features like automatic recording, transcription, and real-time translation, ensuring multilingual, barrier-free communication for international procurement, supplier coordination, and customer service, improving efficiency in global collaboration.
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AI Assistant Agents, Empowering Technical Service Upgrades
Facing complex technical support and on-site troubleshooting, manufacturers need rapid and accurate information feedback. ConnectNow's AI assistant agents integrate real-time translation, conversation summarization, and text expansion and contraction features
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Intelligent Chatbots, Building Knowledge-Driven Support Systems
Built on RAG technology and a rich knowledge base, intelligent chatbots can automatically parse customer inquiries and provide standardized answers and solutions in real-time, establishing a knowledge-driven support system covering all stages of production, pre-sales, and after-sales, reducing communication costs and improving response efficiency.
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