I. How We Collect and Use Your Personal Information

When you browse and use services of ConnectNow, we may or need to collect and use your personal information as follows:

1.In order to provide you with the basic functions of our products and/or services, you are required to provide necessary information and authorize us to collect and use it. If you refuse to provide the relevant information, you will not be able to use our products and/or services normally;

2.In order to provide you with the expanded functionality of our products and/or services, you may choose to separately agree or disagree to the collection and use of information by us. If you refuse to provide such information, you will not be able to normally use the relevant extended functions or achieve the functionality we aim to provide, but your use of the basic functions of our products and/or services will not be affected.

We will explain in detail the type and purpose of processing your personal information. In addition, for users resident in the European Economic Area ("EEA"), the United Kingdom, or Switzerland, it also identifies the legal basis under which we process your data.

(I) Basic Functions

1. Registration Functionality

(1) Registration Functionality

If you need to use ConnectNow products, you first need to register a ConnectNow account. During the registration and login phase, you must provide email address, password, surname, given name, phone number, and company name. We need to collect the above information that you actively fill in to help you complete account registration. We collect the above information to provide you with registration and login services. If you refuse to provide the above information, you will not be able to complete account registration, which will result in your inability to use ConnectNow related services.

Additionally, you may voluntarily provide your job title and company address. If you refuse to provide this information, it will not affect your normal use of ConnectNow related services.

For users located in the EEA, UK or Switzerland, our legal basis for processing your personal information is that it is necessary for the performance of the contract we have entered into with you to provide ConnectNow related services.

(2) Login Functionality

When you log in and use ConnectNow products, we need to collect your email and password information to help you complete account registration. We collect the above information to provide you with registration and login services. If you refuse to provide the above information, you will not be able to complete account login, which will result in your inability to use ConnectNow related services.

For users located in the EEA, UK or Switzerland, our legal basis for processing your personal information is that it is necessary for the performance of the contract we have entered into with you to provide ConnectNow related services.

2. ii.Ensuring the Security and Reliability of Services

To ensure service security and reliability (such as reading abnormal logs, recording application configuration information, etc.), we will collect your IP address, system, and browser information to ensure the operational security of ConnectNow. If you do not agree to our collection of this type of information, we cannot guarantee your network operational security while using ConnectNow.

For users located in the EEA, UK or Switzerland, our legal basis for processing your personal information is to ensure the security of our services, which is in line with our legitimate interests, and is also necessary for the performance of the contract we have entered into with you to provide ConnectNow related services.

3. Customer Support or Technical Support Services

When you require customer support or technical support services, in order to facilitate contact with you, promptly assist you in resolving issues, or record the handling plan and results of related issues, we may collect chat records/work order content related to the support, account information provided by you, contact information provided by you (Name, phone number, and email address), and information you provide to prove relevant facts. We collect the aforementioned information to provide you with technical support, problem-solving, and after-sales services. If you do not provide such information, your support needs may not be processed in a timely and effective manner, but this will not affect your normal use of our other services.

When making a complaint, suggestion, or feedback, please do not disclose additional information to us beyond the necessary personal information mentioned above, especially your personal privacy information.

For users located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the legal basis for our processing of your personal information is the necessity to achieve your legitimate interests (i.e., to assist you in contacting us so that you can obtain technical support) and the necessity to fulfill the contract we have entered into with you to provide ConnectNow related services.

(II) Add-on Business Functions

1. Additional Services Provided to You

(1) Account Profile Management

You can set your preferred language and time zone according to actual circumstances. In addition, you can choose to provide user nickname, avatar, department information, position information. If you refuse to provide the above information, it will not affect your normal use of ConnectNow related services.

For users located in the EEA, UK or Switzerland, our legal basis for processing your personal information is that it is necessary for the performance of the contract we have entered into with you to provide ConnectNow related services.

(2) Marketing Activities

We may collect your email, phone number, name to send you product updates, promotional activities, marketing information. If you do not wish to continue receiving such information and materials, you can inform us through the methods specified in this Privacy Policy or email.

For users located in the EEA, UK or Switzerland, our legal basis for processing your personal information is to obtain your consent.

2. Access Invocation

During your use of ConnectNow services, we may call your relevant permissions. The various permissions called by ConnectNow services, the purpose of calling permissions, and the situations of asking you before calling permissions are shown in the table below:

Please note that you will authorize us to collect and use the relevant personal information to provide you with the corresponding service by enabling any access. Once you disable the access, it means you have revoked the authorization, and we will no longer collect or use the relevant personal information, nor will we be able to continue providing the service associated with that permission of access. Your decision to revoke your authorization will not affect the collection and use of the previously obtained information.

3. 3.Use of cookies and similar technical services

(1) In order to ensure the proper operation of the website or your better visit experience, we may store small data files called cookies on your computer. Cookies usually consist of identifiers, site names, numbers, and characters. Cookies allow us to collect your preferences and related data

(2) We will not use the cookies for any purpose other than those described herein.If your browser or browser add-on permits, you can enable or disable the use of cookies as described in the browser settings. For more details, please visit https://www.aboutcookies.org/。However, if the cookies are disabled, some functions of our website may not work properly

(3) For information on the use of cookies in the ConnectNow product, please refer to the 《Cookie Policy》。

(III) v.How We Use Your Personal Information

1. We will only collect and use your personal information in accordance with the purpose and scope specified herein. If we intend to use your personal information for other purposes not specified herein, we will seek your consent in advance or have other legal reasons for doing so.

2. The sensitive personal information collected by us has been displayed in this Privacy Policy with prominent flags. Once your sensitive personal information is leaked, altered or illegally used, it will cause damage to your personal or property safety. In order to prevent your sensitive personal information from being leaked or illegally used, we have taken appropriate technical and organizational protection measures to ensure the security of your information.

3. If the information you provide contains the personal information of other users, you need to ensure that you have been legally authorized before providing such personal information to us. Since ConnectNow services are for business and do not involve the processing of children's personal information, if you become aware that ConnectNow is processing children's personal information, please contact us immediately so that we can take the necessary steps to delete such information.

4. Please note that the personal information you provide while using our services will be authorized for our continued use during the period of your service engagement, unless you delete it or refuse us to collect it through system settings.

5. We will collect statistics on the use of our services and may provide such statistics to the public or third parties for product development, service optimization, and security assurance. However, such statistics do not contain any identifying information about you.

6. When we display your personal information, we use masking, shielding, and other de-identification technologies based on the actual functions of our business to protect your information security.

(IV) Explanation of Business Data

You understand and agree that the data you collect, store, upload, download, distribute, process, use, or otherwise handle through ConnectNow and related services (such as consumer personal information, contact details, etc.) constitutes your business data. You are responsible for ensuring the legality and legitimacy of the sources and content of your business data. If your collection, storage, processing, or use of customer business data violates laws or infringes upon others' rights, including but not limited to portrait rights, privacy rights, personal information, trade secrets, or any other legal rights, resulting in harm to the state, society, or any third party, you shall bear full responsibility.

Regarding your business data, except as provided in this Agreement, other agreements between you and us, or instructions you issue during the use of ConnectNow products or services, we will not collect, store, use, or disclose your business data without authorization, except in the following circumstances:

(1) Compliance with legal and regulatory requirements;

(2) Cooperation with legally authorized government authorities in their inquiries or review of your business data

(3) Resolving disputes between you and us or disputes arising between third parties and us due to your actions;

(4) Necessity for the conclusion or performance of an agreement in which you are a party;

(5) Providing you with products or services;

(6) Improving or enhancing the quality of products or services;

(7) Any other circumstances separately agreed upon between you and us.

(V) vii.Other Circumstances in Which Personal Information is Collected or Used

In accordance with relevant laws and regulations, we may collect and use your personal information without your prior consent under the following circumstances:

(1) Necessary for the conclusion and performance of the contract to which you are a party;

(2) Necessary for fulfilling legal obligations;

(3) Necessary for dealing with public health emergencies or protecting the life, health, and property safety of natural persons in emergencies;

(4) Collecting personal information within a reasonable range like news report and public opinion supervision for public interests;

(5) Collecting the personal information that has been disclosed by yourself or other personal information that has been legally disclosed within a reasonable scope in accordance with the provisions of this Policy;

(6) Other circumstances as provided for by laws and administrative regulations.

II. How We Retain Your Personal Information

(I) Storage Location

1. (1)If you choose to use the Chinese version of ConnectNow, we will store your personal information and business data within China. Should there be a need to transfer your personal information overseas, we will comply with the legal requirements regarding the cross-border transfer of personal information from China before proceeding with the transfer.

2. If you choose to use the Asia-Pacific version of ConnectNow, we will store your personal information and business data in Singapore. Should there be a need to transfer your personal information overseas, we will comply with the applicable legal requirements before proceeding with the transfer.

3. If you choose to use the European Union version of ConnectNow, we will store your personal information and business data in Germany. Should there be a need to transfer your personal information overseas, we will comply with the applicable legal requirements before proceeding with the transfer.

(II) Retention Period

1. We only keep your personal information for the shortest period as provided for by laws and regulations, and for the shortest period necessary to achieve the purpose stated herein.

2. If we terminate the services or operation, we will notify you at least 30 days in advance, and delete or anonymize your personal information upon termination of the services or operation.

III. How We Entrust Others for Processing, Sharing, Transferring or Publicly Disclosing Your Personal Information

(I) Entrust Others for Processing

We may entrust authorized affiliates or partners to process your personal information in order to provide you with corresponding products or services. However, we will only entrust authorized partners to process your personal information for legal, legitimate, necessary, specific, and explicit purposes, and will only provide personal information necessary for using our products or services. Our partners shall not use your personal information for purposes not entrusted by us before obtaining your consent.

If we entrust our partners to process your personal information, we will sign a Data Protection Agreement with them, requiring them to process your personal information in accordance with the Agreement, this Privacy Policy, and relevant laws and regulations.

(II) Sharing

We will not share your personal information to external parties. If it is indeed necessary to share your personal information to external parties, we will obtain your separate consent or meet other conditions as provided for by laws.

1. Upon your consent or your request

Sharing with business partners: We may share the relevant information with business partners, to run our business smoothly and serve you better. We will only share your personal information for legal, legitimate, necessary, specific, and with explicit purposes.

2. Necessary for fulfilling legal obligations

We may provide your information to the public as required by law to process dispute resolution, to respond to requests made by state organs under the law, and for other purposes necessary to fulfill our legal obligations. Unless otherwise provided by law, if we provide your personal information to a third party to fulfill our legal obligations, we will inform you of the name and contact information of the party who receives your personal information on the corresponding page or by other feasible means.

3. Necessary for dealing with public health emergencies or protecting your life, health, and property safety in emergencies

Where we provide your personal information to a third party to deal with public health emergencies or to protect your life, health and property safety in an emergency, we will inform you of the relevant information at an appropriate time (such as after the emergency is eliminated).

(III) Transferring

If any merger, division, dissolution, or bankruptcy involves the transfer of personal information, we will require the company or organization receiving your personal information to continue to be bound by this Policy, or we will require the company or organization to obtain your new authorization.

(IV) Public Disclosure

In principle, we will not publicly disclose your personal information. If it is indeed necessary to publicly disclose your personal information, we will obtain your separate consent or meet other conditions stipulated by law.

(V) How Third-Party Service Providers Obtain Your Personal Information

For the purpose of providing you with richer and more complete functions, we may use the third-party service providers described below, including third-party software development kits (SDKs) to provide you with our services. We will carry out strict security inspection on the application programming interface (API) and software development kits (SDKs) of third-party service providers to obtain relevant information, and agree with third-party service providers on strict data protection measures, so that they may process your personal information in accordance with this Privacy Policy and any other relevant confidentiality and security measures. The specific information collection and use of the third-Party services is governed by the third-Party service providers' privacy policies or relevant statements.

IV. How We Protect Your Personal Information

(I) Data Security Management and Technical Measures

We have taken security measures that meet industry standards to protect your personal information and prevent unauthorized access, public disclosure, use, modification, damage, or loss of your data. We will take all reasonably practicable measures to protect your personal information. For example, the data exchange between your browser and the server is protected by the Secure Socket Layer (SSL) protocol encryption; we will use encryption to improve the security of your personal information; we will use trusted protection mechanisms to prevent malicious attacks on your personal information; we will deploy access control mechanisms to ensure that only authorized personnel have access to your personal information; and we will organize security and privacy training courses to enhance employees’ awareness of the importance of protecting your personal information. At present, our important information system has been filed and evaluated in network security level protection.

(II) Responding to Data Security Incidents

After an unfortunate occurrence of any personal information security incident, we will inform you, in accordance with the requirements of laws and regulations, the basic situation of the security incident and the possible impacts, the disposal measures we have taken or will take, the advice on your own risk prevention and mitigation, the remedial measures for you, etc. We will inform you about the incident by email, letter, telephone, push notification, and other means. In cases where it is difficult to inform each individual personally, we will adopt reasonable and effective methods to publish announcements. At the same time, we will also actively report the disposal of the personal information security incident in accordance with the requirements of the regulatory authorities.

V. How to Manage Your Personal Information

During your use of our services, you may contact us through the prompts on the corresponding page or the mode as set forth herein to access, port, object or limit the processing of, rectify, supplement or erase your personal information, and exercise the right to change the scope of your consent. In addition, we have set up complaint-reporting channels, and your opinions will be dealt with in time.

1. Right of access

If you want to access about or copy your information, you can contact us through the contact information provided in this Privacy Policy.

2. Right to data portability

If you need to transfer your personal information in part or in full to your designated personal information processor, you may contact us through the contact information provided herein. We will review your request, and provide you with a transfer route within 15 days or within the time limit stipulated by law, provided that it meets the requirements of applicable legal.

3. Right to object to automated decision making

We do not involve the use of automated decision-making in the services we provide to you.

4. Change the scope of your consent

You can contact us through the methods specified in this Privacy Policy to change or the scope of your authorization, or revoke your authorization.

Please understand that repair service of ConnectNow may require the collection of necessary personal information to be realized. If you withdraw your consent, we will no longer be able to provide the services corresponding to the withdrawn consent. However, this will not affect the processing of personal information carried out based on your prior authorization.

5. Right to rectification

If you want to correct or supplement your information, you may contact us through the contact information provided in this Privacy Policy. We will respond to your request to correct or supplement your personal information within the period otherwise stipulated by applicable law (for example, within 15 days in mainland China and within 30 days in the European Union).

6. Right to erasure

You may request us to delete your personal information if:

(1) The processing purpose stated herein has been achieved, cannot be achieved, or is no longer necessary to be achieved;

(2) Based on your consent to process your personal information, the situation in which you withdraw your consent;

(3) （3）The storage term of personal information has expired;

(4) We collect, use, store, share, or publicly disclose your personal information in violation of laws and administrative regulations or the agreement with you;

(5) You are no longer using our products or services;

(6) （6）We stop providing products or services;

(7) Other circumstances as stipulated by laws and regulations.

We will, upon receipt of your deletion request and verification of your identity, handle the request and give a reply as soon as possible. If we decide to respond to your request for deletion, we will also notify the entities that have obtained your personal information from us and ask them to delete such information in time, unless otherwise stipulated by laws and regulations or these entities have obtained your independent authorization.

Upon your deletion of information from our services, we may not immediately remove the corresponding data from our backup systems, but will delete such information during the next backup update. For personal information whose retention period as stipulated by laws or administrative regulations has not yet expired, or which is technically challenging to delete, we will not process it beyond storage and the implementation of necessary security protection measures.

7. Other rights to personal information

Under the condition of complying with relevant laws and regulations, your next of kin may exercise the above-mentioned right of access, right to rectification, right to erasure, and other rights to your relevant personal information, unless otherwise arranged by you.

8. Right to explanation

If you have any questions about this Privacy Policy, you may contact us through the contact information provided herein.

9. Response to your above request

For security purposes, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. We will respond to your request within the period otherwise stipulated by applicable law (for example, within 15 days in mainland China and within 30 days in the European Union).

In principle, no fee will be charged for reasonable requests. However, for requests that are repeated for several times and exceed reasonable limits, we will charge a fee as appropriate. We may reject requests that are repeated for no reason, require excessive technology, put the legal rights of others at risk, or are highly impractical.

10. Response exceptions

We will not be able to respond to your request if:

(1) It is related to the fulfillment of our obligations under the laws and regulations;

(2) It is directly related to national security and national defense security;

(3) It is directly related to public safety, public health, and major public interests;

(4) It is directly related to criminal investigation, prosecution, trial and sentence enforcement;

(5) We have sufficient evidence of subjective malice or abuse of rights by the owner of the personal information;

(6) It is related to protection of lives, properties, or other significant legitimate rights and interests, and it is difficult to obtain the consent of the individual;

(7) A response to the request of the personal information owner will result in serious damage to the legitimate rights and interests of the owner or other individuals or organizations;

(8) It involves trade secrets;

11. Application of Special Jurisdictions

Please note that for users in the EEA, the United Kingdom, or Switzerland, in addition to the rights listed above, you also have the right to object. If we use your information for our legitimate interests or use your personal information in marketing scenarios, you may object to our use of your personal information.

VI. How We Process the Personal Information of Minors

1. This service provided by ConnectNow is for business, <b>and in principle, we do not provide services to minors.</b>

2. In the case of any personal information collected from minors with the consent of their parents or legal guardians, we will use or publicly disclose this information only as permitted by law, with the explicit consent of the parents or guardians, or as necessary to protect the minors.

3. 3.If any facts prove that we have collected personal information from minors without prior consent of verifiable parents or legal guardians, you may contact us via the contact information set forth herein and we will attempt to delete the relevant information as soon as we are aware of it.

VII. How this Policy is Updated

1. This Privacy Policy may change from time to time. We will post any changes hereto on this page. For significant changes, we will also provide more prominent notices (we may explain the specific modifications to the Privacy Policy by including but not limited to providing special tips on the browsing page). We will not reduce your rights under this Privacy Policy without your express consent.

2. The material changes to this Privacy Policy include, but are not limited to, significant changes in service model; changes in the main recipients of personal information sharing, transfer or public disclosure; major changes in your rights to participate in the processing of personal information and how you exercise them; changes in the department responsible for personal information security, contact information and complaint channels; when the assessment report for personal information security impacts indicates high risks.

VIII. How to Contact Us

If you have any questions about this Privacy Policy or the protection of personal information, please contact us through:

Customer Service Hotline: 010-53358729

Contact information of the person in charge of personal information protection: privacy@connectnowai.com

In general, we will reply to you within the period stipulated by applicable law (for example, within 15 days in mainland China and within 30 days in the European Union). If you are not satisfied with our reply, especially if you think our personal information processing behaviors have harmed your legitimate rights and interests, you can also make a complaint or report to the regulatory authorities, such as the Cyberspace Administration, the Ministry of Industry and Information Technology, public security organs, and the administration for industry and commerce, or seek resolution by filing a lawsuit with the court that has jurisdiction over the defendant's domicile.

Please note that if you are a user in the EEA, the United Kingdom, or Switzerland, you have the right to complain with the data protection agency in your country.